Credit Controller

Credit Controller | Group Finance Function

The role

We're looking for an experienced Credit Controller to join a well-established Group finance team, supporting the business through effective, accurate and commercially minded credit control.

This role plays a key part in managing customer relationships, protecting cash flow and supporting order release acting as a trusted interface between the business and its customers. You'll manage your own ledger, work closely with internal stakeholders, and take real ownership of outcomes.

It's a fast-paced environment that suits someone organised, resilient and confident, with a strong sense of responsibility and pride in doing things properly.

What you'll be responsible for

• Managing outstanding sales balances through proactive customer contact and relationship building

• Ensuring timely payments and negotiating repayment plans where required

• Authorising orders in line with credit limits and risk appetite

• Reviewing new customer applications, assessing creditworthiness and setting limits and terms

• Monitoring and reviewing credit limits in line with credit agencies and insurers

• Reconciling customer accounts and accurately allocating payments

• Managing overdue accounts through structured collection processes, escalating where necessary

• Handling dispute management end-to-end with a "right first time" approach

• Working to agreed monthly cash collection targets and reconciling daily cash

• Keeping knowledge of best practice and business performance up to date

What we're looking for

• Proven experience in a Credit Control role

• Comfortable managing your own ledger and prioritising workload

• Experience with self-billing and high-volume transactions

• Confident making a high volume of calls and working to deadlines

• Strong dispute resolution skills with a commercial, solutions-focused mindset

• Numerate, with the ability to understand and explain financial information clearly

• Strong Excel skills (advanced reporting capability an advantage)

• ICM qualification or studying towards preferred, but not essential

How you'll work

This is a role for someone who:

• Takes ownership and sees things through

• Builds strong internal and external relationships

• Communicates clearly and openly

• Is resilient, organised and calm under pressure

• Brings a positive, can-do attitude to their work

• Enjoys being part of a collaborative, values-led team

Why join?

• A business with clear values and high standards

• Strong focus on relationships, integrity and doing the right thing

• Supportive finance team with shared goals

• Opportunity to develop and grow within a Group environment

• A role where your work genuinely makes a difference to the business