Head of Operations

Head of Operations (Warehousing, Fulfilment & Logistics)

Location: Manchester - on site 5 days
Reports to: Managing Director

The Opportunity

A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.

The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment.

Key Responsibilities

• Own end-to-end operations from inbound stock through to customer delivery

• Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency

• Optimise pick, pack and despatch processes as volume grows

• Manage courier and 3PL relationships, including SLAs and performance

• Lead operational readiness for peak trading and viral demand spikes

• Build capacity planning and contingency models across labour, space and carriers

• Decide when to scale in-house vs outsource and support long-term fulfilment strategy

• Develop a strong operational leadership team and be visible on the warehouse floor

• Partner closely with Finance, E-commerce and Customer Service

What Success Looks Like

• A joined-up, scalable operation with clear ownership

• Improved fulfilment speed, accuracy and delivery performance

• Reduced fire-fighting during peak periods

• An operation capable of absorbing growth at pace

The Person

• Proven experience owning warehouse and outbound logistics end-to-end

• Background in high-volume e-commerce, retail or consumer brands

• Experience managing in-house teams and 3PLs

• Comfortable operating in fast-growth, high-pressure environments

• Hands-on, decisive and customer-focused

Why Join

• Market-leading consumer brand with strong growth momentum

• High-impact, visible leadership role

• Opportunity to build operations that support global scale

BH35216