Operations Director
| Job Type | Permanent |
| Location | Hertfordshire |
| Area | East Anglia, UK |
| Sector | Retail Operations - Other |
| Salary | GBP95000 - GBP100000 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH34993_1764170335 |
- Description
Operations Director | Transport | Hertfordshire | £100k
A fast-growing transport business is looking for an Operations Director to lead their freight network. This isn't a traditional transport role, it's optimising a nationwide platform, improving haulier performance, and scaling data-led logistics operations.
This business is at the forefront of optimising supply chains for retailers of all shapes and sizes. They maximise transport, optimise capacity, and provide end-to-end visibility - reducing capital spend, cutting empty miles, and improving delivery performance.
What You'll Do
- Lead all operational delivery across planning, customer service, onboarding, and transition activities.
- Set the operational strategy and drive performance in line with commercial goals.
- Build and optimise a digital freight network that improves service, reduces cost, and cuts empty miles.
- Oversee onboarding of new customers and hauliers into the platform, ensuring seamless integration.
- Improve processes, systems and customer experience through data, tech, and continuous improvement.
- Work closely with senior stakeholders to support major accounts and large-scale transformation projects.
- Lead, coach and develop high-performing operational teams with strong succession planning.
- Analyse performance, identify risks, and drive innovation to keep the business market-leading.
About You
- You thrive in fast-moving environments and enjoy solving problems at pace.
- Experienced in transport, operations or logistics with a strong grasp of technology and digital platforms.
- A strategic operator who can set direction while staying hands-on when needed.
- Confident influencing stakeholders and leading cross-functional teams.
- Passionate about improving service levels, scalability, and customer experience.
Preferred Skills
- Transport operations
- Operational strategy
- Tech platforms
- Process improvement
- Team leadership
- Planning
- CRM
- Negotiation
- Stakeholder management
- Project delivery
What's on Offer
- Salary up to £100k
- 15% bonus
- 33 days holiday
- Private medical cover
- Pension scheme
- Retail discounts & wellbeing benefits
BH34993