Ecommerce Account Manager

Ecommerce Account Manager - London/Hybrid - up to £50k Basic - Premium Homewares

This role sits within a growing premium homewares division and is central to driving commercial performance across the UK and Ireland. Reporting into the Country Manager, the Ecommerce Account Manager will work across Ecommerce and Wholesale channels to deliver sustainable revenue and support long-term market growth. It's an excellent opportunity for someone looking to progress within a successful, fast-paced and collaborative environment.

Key Responsibilities in the Position of Ecommerce Account Manager will:

• Manage relationships with key external Ecommerce partners; including major department stores and online specialists to ensure strong, profitable trading.

• Work with partners to refine product ranges, enhance visibility and improve overall online performance.

• Oversee the external logistics warehouse partner, ensuring efficient daily operations and optimal stock availability.

• Plan and execute marketing initiatives and promotional campaigns in partnership with internal teams.

• Lead monthly and quarterly business reviews, shaping joint business plans and tracking performance against agreed targets.

• Maintain accurate product information, pricing and online content across all concessions.

• Support the UK Wholesale channel and help maximise retailer opportunities in the market.

• Identify new Ecommerce growth channels, including marketplaces, drop-ship models and emerging digital platforms.

• Collaborate with internal functions to contribute to the wider Ecommerce strategy for the region.

• Work closely with Logistics, Operations and IT to build scalable operational processes and support future market expansion.

What We're Looking For in the Position of Ecommerce Account Manager will bring:

• A degree-level qualification (or equivalent) in business, marketing or a related field.

• Experience within an Ecommerce environment - ideally within a premium brand working with major retailers and marketplace partners.

• Strong understanding of operational processes, including experience with middleware tools, third-party fulfilment partners and trading platforms.

• Strong analytical skills with the ability to interpret complex data and problem-solve.

• Background in sales, account management, business development or client relationship management.

• Self-motivation, proactivity and the ability to work independently.

• Excellent communication skills across multiple stakeholder levels.

• Strong negotiation skills and high attention to detail.

• Proven organisation and time management abilities.

• Understanding of the UK market landscape, competition and retail distribution channels (advantageous).

  Apply today to find out more.

BH34945