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Operations Director

https://jobs.zacharydaniels.co.uk/52516-operations-director/hospitality-leisure/north-west/job2025-05-06 11:57:082025-06-04Zachary Daniels
Job TypePermanent
LocationCity Of Manchester, Greater Manchester
AreaNorth West, UKNorth WestUKCity Of Manchester, Greater Manchester
SectorHospitality & Leisure
SalaryGBP100000 - GBP120000.00 per annum + Benefits
CurrencyGBP
Start DateASAP
AdvertiserZachary Daniels
Job RefBBBH33357_1746529027
Description

Are you an experienced Operations Director with a proven track record in multi-site and multi-brand leadership within retail or hospitality?

Zachary Daniels Recruitment is excited to be partnering with a leading business known for its fantastic people culture. We are currently recruiting for an Operations Director to join their dynamic team. This is a fantastic opportunity for a senior operations leader to contribute to the continued success of a high-growth business that truly values its people and fosters a positive working environment.


About the Role:

As the Operations Director, you will be responsible for the overall operational performance across a large multi-site estate. You will play a key strategic and leadership role, ensuring consistent delivery of excellent standards and customer service, while driving commercial performance and operational excellence. This is a high-impact leadership position, where your expertise will directly shape the direction and success of the business.


Key Responsibilities:

  • Lead and oversee the operational performance of a wide portfolio of stores across the region, ensuring exceptional standards and consistency.

  • Inspire, develop, and manage a team of senior leaders and store managers, fostering a collaborative, high-performance culture.

  • Drive strategic operational initiatives to improve efficiency, profitability, and customer satisfaction across all locations.

  • Partner with the executive team to align operational activity with the company's overall strategic goals.

  • Utilise data and performance insights to identify opportunities, streamline processes, and drive continuous improvement.

  • Champion a customer-centric mindset across the business, ensuring outstanding experiences at every touchpoint.

  • Maintain full compliance with all health, safety, and legal obligations across the estate.


About You:

  • A proven track record of success in a senior operational leadership role (e.g. Operations Director, Head of Retail, Regional Director) within retail or hospitality.

  • Exceptional leadership and people management skills, with the ability to build and lead high-performing teams.

  • Strong commercial acumen and a strategic mindset, with a passion for driving business performance through operational excellence.

  • Adept at managing change, solving complex problems, and using data to inform decision-making.

  • A collaborative, people-first leader who thrives in a fast-paced and evolving environment.


Why Join This Retailer?

It's a people-centric business that truly values its employees. The company is committed to providing a supportive, inclusive environment where people can thrive, develop, and contribute to the business's ongoing success.

  • Competitive salary up to £120,000 + benefits

  • Performance-related bonuses

  • Excellent career development opportunities with training and mentoring support

  • A dynamic, supportive team culture that celebrates success and values individual contributions

  • Access to exclusive staff discounts and perks

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