Part Time Hybrid Customer Care Advisor
| Job Type | Permanent |
| Location | Burscough, Lancashire |
| Area | North West, UK |
| Sector | Retail OperationsRetail Operations - SalesFashion |
| Salary | Up to GBP14273.00 per annum + benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH32296_1736417644 |
- Description
- Part Time Hybrid Ecommerce Customer Care Advisor - 3 days per week | Burscough | Salary: £14,273 (£11.44ph) + Benefits
Hours of Work: 3 days per week, Monday - Wednesday - 2 Shifts 12pm - 8pm and 11am - 7pmOur client is an exciting northern brand who have an opportunity like no other, a brand experiencing growth and big moves! They are actively recruiting talented individuals to join an existing customer service team based at their HQ in Burscough. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.
Responsibilities for a Customer Care Advisor (but not limited to):- As a Customer Care Advisor, your primary responsibility is to meet the specific needs of each customer, dealing with enquiries via email, live chat and social media channels.
- Your tasks include ensuring customers are well-informed, promptly processing customer orders, and chasing deliveries on behalf of the customer.
- Processing refunds and credits.
Customer Care Advisor Benefits:- 22 days + your birthday off + bank holidays
- Free onsite parking
- Hybrid working - 1 was in the office and 2 working from home
Customer Care Advisor Requirements:- Excellent administrative skills
- Any experience with using Shopify / Ticketing System e.g. Gorgias / Zendesk would be beneficial but is not essential
- High level of attention to detail
- High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively
- Competent in using MS Office packages; Word/ Excel/ Outlook etc.
- Self-motivated and committed to excellence
- Professional and customer focussed
- Reliable and trustworthy
- Calm under pressure and patient
- Ability to work as part of a team
Ready to take on the exciting adventure of being a Customer Care Advisor? If you're confident you've got what it takes, don't hesitate apply now!BBBH32296