Service Support Administrator
| Job Type | Permanent |
| Location | Wigan, Greater Manchester |
| Area | North West, UK |
| Sector | Retail Head Office - Other |
| Salary | GBP26000.00 - GBP28000.00 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH32183_1733165574 |
- Description
Service Support Administrator | Wigan | Salary: Up to £28k + Benefits
Hours: 38.75 hours per week - Monday - Friday
Service Support Administrator Benefits:
- Competitive salary
- 22 days holiday per annum (plus public holidays)
- Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
- Pension Scheme
- Company contractual sick pay scheme
- Private Medical Scheme
- Cycle to Work Scheme
Zachary Daniels have an exciting opportunity to join a leading global provider proudly accredited by Investors in People based in Wigan.
The successful candidate will be part of a dynamic and supportive team that values teamwork. If you're looking for a role where you can grow and challenge yourself, then this is the perfect opportunity for you!
Responsibilities for a Service Support Administrator (but not limited to)
As a Service Support Administrator, you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.
- Receive, record, and process incoming customer support requests via phone and email.
- Use the In-house system to log customer support requests accurately and promptly.
- Create accurate quotations, estimates, or proposals for chargeable work and support services.
- Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
- Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms.
- Produce and review support-related reports for the Head of Support Services.
- Respond to customer queries or concerns and escalate when necessary.
- Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.
- Undertake other duties as required to support the business needs.
Service Support Administrator Key Requirements
- Scheduling experience (beneficial).
- Strong IT skills, including proficiency in Excel and Microsoft Office.
- Experience in producing customer quotations and estimates.
- Knowledge of processing supplier and sub-contractor purchase orders.
- Ability to work in a fast-paced environment and meet deadlines.
- Highly organised with excellent time management skills and attention to detail.
- Strong written and verbal communication skills, with the ability to build positive relationships with colleagues, customers, and suppliers.
- Ability to work effectively as part of a team.
BBBH32183