Online Customer Service Advisor
| Job Type | Permanent |
| Location | West End, London |
| Area | London, UK |
| Sector | Luxury |
| Salary | GBP33000.00 - GBP35000.00 per annum + benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH29904_1707989112 |
- Description
ONLINE CUSTOMER SERVICE ADVISOR | LONDON | LUXURY BRAND | UP TO £35,000
This is an exciting opportunity for a Customer Service Adviser to join an iconic luxury brand rich in heritage, based in their head office customer relations team in Central London. You will be joining a dynamic team, responsible for following up on all interactions from customers via telephone, email and chat advising them and developing sales.
This role is full time 37.5hrs (Monday - Saturday), shifts between 9.45 - 7pm for a 12-month fixed term contract.
Customer Service Advisor responsibilities:
- Acting as the first point of contact for all queries in our customer relations centre.
- Use our online platform to reply to all customer enquiries over email, call and online chat.
- Dealing with customer queries and complaints.
- Maintaining customer satisfaction and drive continuous improvement with the team
- Assisting customers making contact with the boutiques
- Provide information on procedures such as returns or availability of products
- Ensuring all customer enquiries are dealt with in professional and timely manner.
Customer Service Advisor experience required:
- Experience of working in a customer service or e-commerce head office environment
- The ability to build rapport and trust with customers.
- Self-motivated and able to multi task
- Team player
- Professional and able to stay calm under pressure
- Excellent communication skills (spoken and written)
- Competent with Microsoft Office - Word/Excel/Outlook
In return offering a salary up to £35,000, plus excellent company benefits.
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics
** NOTE - All emails from will be sent from the following domain @zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **
BBBH29904