Head of Operations
| Job Type | Permanent |
| Location | Manchester, Greater Manchester |
| Area | North West, UK |
| Sector | Hospitality & Leisure |
| Salary | GBP80000 - GBP90000 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH37585_1791300477 |
- Description
Head of Operations
£90,000 + bonus + package | Nationally Mobile | London & Northern England
Zachary Daniels is proud to be partnering with a high-profile, fast-paced hospitality business to appoint a Head of Operations to lead a significant multi-site operation across the UK.
This is a fantastic opportunity for an ambitious Regional Manager / Senior Regional Manager who is ready to step up and take genuine ownership of a business unit.
As Head of Operations, you will have full P&L ownership, lead a team of Area Managers and be responsible for driving performance, people, service and standards across a substantial portfolio of high street locations.
The Opportunity
Reporting into the senior leadership team, the Head of Operations will take overall accountability for the performance of the estate, leading through a team of experienced Area Managers.
You'll be the person setting the pace - creating a culture where exceptional service, operational excellence and commercial performance go hand in hand.
Your remit will include:
Full P&L ownership, driving sales, profitability and sustainable growth.
Leading and developing a team of Area Managers, ensuring they are highly engaged, commercially focused and delivering through their teams.
Setting and maintaining exceptionally high operational and service standards across the estate.
Creating a genuinely customer-first culture where service is at the heart of the operation.
Driving performance across a large, geographically dispersed portfolio.
Using commercial insight and data to identify opportunities, improve performance and maximise profitability.
Building a strong succession pipeline and developing high-performing leadership teams.
Working closely with the wider leadership team to influence strategy and deliver the company's growth agenda.
About You
We're looking for an inspirational multi-site hospitality leader who is commercially sharp, operationally obsessed and passionate about people.
You'll ideally be operating at Regional Manager or Senior Regional Manager level within a branded hospitality environment - restaurants, coffee, QSR or another high-volume customer-facing concept.
You'll bring:
Proven experience leading large, multi-site teams through Area Managers or equivalent.
Strong commercial acumen and genuine P&L ownership experience.
A track record of delivering exceptional service and operational standards.
The leadership capability to develop, challenge and inspire experienced managers.
A highly visible, energetic leadership style suited to a fast-paced hospitality environment.
A strong understanding of high-volume, high-street hospitality.
The ambition to step beyond regional operations and take ownership of an entire business unit.
National mobility, with the estate predominantly across Northern England and London.
Why this role?
This is a genuine opportunity for an ambitious Head of Operations to make their mark on a sizeable, customer-focused hospitality business.
For an existing Regional Manager, the role offers the chance to move beyond managing a region and truly own a business - with responsibility for the P&L, leadership team, customer experience and overall performance of the estate.
If you're ready for the next step and want the scale, autonomy and commercial responsibility that comes with being a Head of Operations, this could be the move you've been waiting for.
BH37585