Department Manager

Department Manager | Cardiff | Up to £36,000 + Uncapped Commission

We're looking for an ambitious, commercially driven Department Manager to lead a high-performing luxury retail kiosk team in Cardiff.

This is not a traditional retail management role. You'll be leading from the front in a fast-paced shopping centre environment where success comes from proactively engaging customers, creating opportunities, and driving sales. If you're a natural people person with a big personality, a passion for sales, and a track record of smashing targets, we want to hear from you.

You'll be based on a luxury retail kiosk, actively approaching customers, generating interest, demonstrating products, and coaching your team to do the same. This role is perfect for someone from a telecoms, direct sales, premium retail, furniture, recruitment, or other highly target-driven sales background.

The Role

• Lead, motivate, and develop a sales-focused team
• Drive sales performance and consistently exceed store targets and KPIs
• Lead from the front by actively traffic stopping and engaging customers
• Convert passing footfall into sales through confident and consultative selling
• Create a high-energy sales culture focused on results and customer engagement
• Coach the team on closing techniques, objection handling, upselling, and cross-selling
• Maximise revenue through product upgrades, add-ons, and multiple-item purchases
• Monitor performance and ensure sales opportunities are never missed
• Deliver an exceptional customer experience while achieving commercial objectives

• Proven experience as a Department Manager, Retail Manager, Store Manager, or Sales Manager within a target-driven environment
• Strong track record of achieving and exceeding sales targets
• Comfortable approaching customers and generating conversations from scratch
• Experience managing teams in a fast-paced sales environment
• Natural leader with a confident, outgoing, and engaging personality
• Resilient, competitive, and highly motivated by results
• Strong coaching ability with a passion for developing high-performing sales teams
• Commercially aware and driven by commission, targets, and success

• Telecoms sales
• Direct sales
• Premium or luxury retail
• Furniture sales
• Recruitment
• Kiosk retail environments
• Commission-based sales roles

• Basic salary up to £36,000
• Uncapped commission structure
• Excellent earning potential
• Ongoing training and development
• Career progression opportunities within a growing luxury retail business