CRM & Analytics Specialist

CRM & Analytics Specialist
Central London | Up to £50,000 + benefits | Hybrid working

We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.

This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You'll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight.

What you'll be doing

• Support and maintain an in-house CRM platform
• Troubleshoot bugs, system issues and user queries
• Become a key point of contact for teams across multiple locations
• Improve CRM workflows, forms and customer enquiry processes
• Support integrations, upgrades, testing and data migrations
• Write and run SQL queries
• Monitor and improve data quality
• Support reporting across sales, marketing and operations
• Build and maintain dashboards using Power BI or Tableau
• Analyse enquiry, conversion, customer and revenue performance
• Work closely with CRM, data, commercial and operational teams

What we're looking for
You'll need strong hands-on CRM experience and the confidence to take ownership when something isn't working.
Ideally you'll have:

• 3+ years' CRM administration / systems experience
• Good SQL knowledge, ideally able to build queries from scratch
• Experience supporting sales, customer or enquiry-based CRM systems
• Strong Excel and reporting skills
• Experience with Power BI, Tableau or similar
• Confidence troubleshooting system issues
• Excellent communication skills with non-technical users
• A calm, positive approach when working under pressure

Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.

Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role.

Why apply?
You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.

It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial

performance and wants to become a key CRM specialist within a growing business.
Salary: Up to £50,000 + benefits
Location: Central London
Working pattern: Full-time, 4 days per week in the office

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