Retail Operations Director

Retail Director

Location: UK

We're partnering with a market-leading national retailer to appoint an exceptional Retail Director. This is a pivotal executive leadership role with full accountability for driving operational excellence across a large, complex customer-facing business.
This organisation is entering an exciting new phase of growth and transformation, investing heavily in its operating model, customer journey and long-term performance. They are looking for a commercially minded operational leader who can simplify complexity, improve execution and build a culture of accountability across a nationwide estate.

The Opportunity
Reporting into the Executive Leadership Team, you'll take ownership of the end-to-end operational strategy, ensuring every stage of the customer journey is delivered consistently, efficiently and profitably.

You'll work across stores, field operations, customer service and supply chain, bringing these functions together into one high-performing operating model. This is a role for someone equally comfortable setting strategic direction as they are rolling up their sleeves to improve operational performance on the ground.

Key Responsibilities

• Develop and execute the operational strategy across a national multi-site business.

• Drive consistency, efficiency and accountability throughout the customer journey.

• Lead large regional and operational leadership teams.

• Improve productivity, cost control and operational performance while protecting customer experience.

• Embed scalable operating standards, processes and governance.

• Partner closely with Commercial, Sales, Finance, Property, Technology and People teams to ensure operational capability supports business growth.

• Deliver measurable improvements across customer satisfaction, operational KPIs and commercial performance.

• Play a key role in shaping the future operating model of a highly ambitious business.

About You

We're looking for an experienced operational leader who has:

• A proven track record leading large-scale, multi-site retail or customer service operations.

• Strong commercial acumen with experience managing significant operational budgets and improving profitability.

• Experience leading large regional or field-based teams through periods of growth and transformation.

• The ability to balance strategic thinking with hands-on operational leadership.

• A data-driven approach to performance management and continuous improvement.

• Outstanding stakeholder management skills with credibility at Executive and Board level.

Why Apply?

This is an opportunity to join one of the UK's leading retail businesses at a defining point in its journey. You'll have genuine influence over operational strategy, customer experience and commercial performance while leading a significant operational function with national responsibility.

If you're an ambitious Retail Director looking for a role where you can make a lasting impact, we'd love to hear from you.

To find out more, please apply in confidence or contact us for a strictly confidential discussion.

BH36849