Cluster Manager

Cluster Manager | Surrey | Retail & Hospitality Brand

Zachary Daniels has an exciting opportunity for a Cluster Manager who is a passionate leader who thrives on developing people, driving sales, and delivering exceptional customer experiences. We're looking for a Cluster Manager to support and inspire brilliant store teams, helping continue to deliver outstanding products, service, and hospitality across a large geographical area in South West London and beyond

We are open to speaking to candidates who are eager for a step up, perhaps Store Managers who have held areas, completed secondments but now wanted a full-time Cluster Manager role!

This is an exciting opportunity for a motivated multi-site manager to make a real impact, working closely with Store Managers to drive performance, build high-performing teams, and ensure every customer enjoys the warm, welcoming experience that our much-loved quick service coffee house and bakery is known for.

What You'll Be Doing

As Cluster Manager, you'll oversee a number of stores in the earlier - you will drive operational excellence, staff training and recruitment along with a drive to develop those around you.

Key Responsibilities

• Lead and support multiple locations to achieve sales targets and business growth objectives

• Coach, mentor, and develop Store Managers to maximise team performance and customer satisfaction

• Monitor store performance through KPI analysis, sales reporting, and customer feedback

• Identify opportunities to increase sales, improve efficiencies, and strengthen customer loyalty

• Ensure all stores consistently meet food safety, hygiene, and health & safety standards

• Resolve operational challenges and escalated customer concerns effectively and professionally

• Maintain high brand standards across all locations

• Foster a positive, customer-first culture where teams can thrive and succeed

What We're Looking For in our new Cluster Manager

• Knowledge and experience about managing multiple retail or hospitality locations

• A strong track record of driving sales growth and commercial performance

• Outstanding leadership, coaching, and people development skills

• Strong understanding of food safety, hygiene, and health & safety compliance

• Excellent analytical and problem-solving abilities

• A hands-on, proactive approach with a passion for delivering exceptional customer experiences

• Strong communication and relationship-building skills

Ready to Take the Next Step?

If you're an ambitious multi-site leader looking for full-time Cluster Manager role that is a rewarding role with a successful and growing quick service restaurants, coffee houses or even fresh goods and bakeries.

BH36475