Traffic Operations Manager

Overview

Responsible for overseeing day-to-day transport operations, ensuring efficient planning, high service standards, and effective team performance across a busy logistics desk. Acts as the key escalation point for operational issues and drives continuous improvement across processes and people.

Key Responsibilities

• Manage daily desk operations, ensuring adequate staffing and smooth workflow

• Lead, train, and develop planners and coordinators, including performance reviews and onboarding

• Act as first point of escalation for driver and customer issues, resolving promptly or escalating where required

• Monitor service delivery, ensuring all contracts meet performance and quality standards

• Oversee compliance with transport procedures, documentation, and legal requirements

• Coordinate with fleet teams to ensure timely servicing, maintenance, and vehicle availability

• Track driver performance, attendance, and holidays

• Produce operational reports and highlight risks or improvement opportunities

• Drive a "fix it now" approach to problem solving and continuous improvement

• Support wider operations and contribute to business improvement initiatives

Requirements

• Experience in a transport planning or traffic management role within logistics

• Strong knowledge of UK & Ireland geography and transport regulations

• Confident communicator across all levels

• High level of IT literacy (digital-first operation)

• Organised, detail-oriented, and able to work to tight deadlines

• Strong problem-solving skills and proactive mindset

• Flexible approach to working hours and operational demands

• CPC is desirable

Package

• £50,000 - £60,000 (depending on experience)

• Pension (5% matched)

• Additional service-based annual leave

• Life assurance

• Gym membership

• Employee assistance programme

• Ongoing training and development

• Monday-Friday with 1 in 6 weekend rotation

BH36035