CRM Systems & Integration Specialist

CRM SYSTEMS & INTEGRATION SPECIALIST

£40-45k + Exceptional Benefits Bond Street, London | Full-Time, Office-Based

An exceptional opportunity has arisen to join a globally recognised luxury retailer at their prestigious Bond Street headquarters.

We are seeking a technically accomplished CRM Systems & Integration Specialist to play a pivotal role in shaping and maintaining a world-class customer data ecosystem. This position sits at the intersection of data, technology, and client experience, ensuring every interaction reflects the brand's commitment to excellence, discretion, and personalisation.

Working closely with CRM, Digital, and Sales teams, you will be responsible for building and optimising the systems that power a seamless, omnichannel customer journey.

The Role:

· Lead the technical configuration and ongoing development of the CRM ecosystem

· Ensure seamless data integration across all customer touchpoints (web, email, social, and in-store)

· Maintain exceptional data quality, governance, and GDPR compliance

· Build advanced segmentation, automation, and lifecycle triggers to support personalised marketing

· Develop reporting frameworks and dashboards to support commercial decision-making

· Troubleshoot system issues, integrations, and data flows across platforms

· Collaborate closely with Sales, CRM, and Digital teams to enhance customer insight and engagement

· Support a refined, human approach to automation, aligned with luxury service standards

What We're Looking For:

· 3-5 years' experience in CRM systems, marketing technology, or data-focused roles

· Strong technical capability, including Excel (essential) and working knowledge of SQL, HTML/CSS

· Experience with CRM and marketing platforms (e.g. Salesforce, HubSpot, Klaviyo, Shopify)

· Proven ability to manage integrations, data flows, and system architecture

· Analytical mindset with a strong focus on data quality and performance

· Understanding of omnichannel customer journeys and digital ecosystems

· Highly organised, detail-oriented, and collaborative in approach

The Package:

· Competitive salary

· 26 days holiday + bank holidays

· 6% company pension contribution

· Private healthcare (after 6 months)

· Bonus paid 3 times per year

· Wellbeing support

· Death in service (2.5x salary)

This is a rare opportunity to join a heritage luxury brand, where technology and data are used to enhance - not replace - exceptional, personalised customer experiences.

BH36082