Head of Operations
| Job Type | Permanent |
| Location | Harrogate, North Yorkshire |
| Area | Yorkshire, UK |
| Sector | Retail Operations - Other |
| Salary | GBP50000 - GBP70000 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH36083_1777449508 |
- Description
Head of Operations | Retail | Harrogate | c.£55k
Hybrid - 2/3 days on site
The Role
Reporting directly to senior leadership, the Head of Operations will own the end-to-end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day-to-day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement.Key Responsibilities
- Lead and optimise the full supply chain, from supplier management through to final-mile delivery
- Develop and maintain strong, performance-driven relationships with third-party logistics providers (3PLs) and freight forwarders across international markets
- Act as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently met
- Own operational KPIs including cost, service levels, lead times, and inventory efficiency
- Identify and implement process improvements to support scalability and peak trading demands
- Collaborate cross-functionally with commercial, product, and finance teams to align operational strategy with business goals
- Manage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiency
- Oversee contract negotiation and performance management of external partners
- Lead, mentor, and develop a small, high-performing operations team
About You
- Proven experience in a senior operations or supply chain leadership role, ideally within e-commerce or consumer goods
- Strong track record managing and influencing 3PL providers and freight forwarding partners
- Commercially astute, with the ability to balance cost control and customer experience
- Comfortable operating in a fast-paced, evolving environment with a hands-on approach
- Excellent stakeholder management and communication skills
- Data-driven mindset with experience using KPIs and metrics to inform decisions
- Experience scaling operations within a growing business is highly desirable
BH36083