Managing Director

Managing Director

This is a rare opportunity for a Managing Director to take charge of a large-scale, multi-location business undergoing significant evolution and expansion.

With a broad national footprint and a complex operating model, the business is poised for its next phase of growth. The focus now is on sharpening commercial delivery, enhancing the end-to-end customer experience and building a more agile, performance-led organisation.

Reporting to the Group CEO and sitting on the Executive Leadership Team, the Managing Director will assume full accountability for business performance, long-term direction and cultural alignment. This is a senior P&L role suited to a commercially astute and operationally credible Managing Director who can lead from the front in a dynamic environment.

The Managing Director will guide a large, distributed operation through change bringing clarity to priorities, pace to execution and cohesion across teams while ensuring strong financial outcomes and a compelling customer proposition.

What Success Looks Like (12-24 Months)

• Greater clarity and transparency of performance, with stronger forecasting, insight and grip across all locations
• Noticeable uplift in customer engagement and value through more effective proposition design and delivery
• A well-sequenced and executed approach to growth initiatives with clear returns and minimal execution drift
• A more empowered operating environment where leaders take ownership and act decisively
• Smoother, more reliable day-to-day operations, with fewer breakdowns and stronger cross-functional alignment
• A strengthened senior team, with improved depth, capability and readiness for future challenges

Key Responsibilities

Strategic Leadership
Define a clear direction for the division, aligning priorities with overall business goals. Ensure plans are practical, focused and executed with pace. Act as a credible figurehead, building strong relationships internally and externally.

Commercial & Financial Performance
Hold full accountability for financial outcomes, ensuring disciplined management of revenue, cost and investment. Refine the commercial approach to maximise returns, strengthen local performance and respond effectively to market dynamics.

Operational Excellence
Oversee a complex, multi-site operation, ensuring consistency, control and continuous improvement. Introduce ways of working that enable scalability, efficiency and a high-quality customer experience.

People & Culture
Build a motivated and aligned leadership team, setting clear expectations and fostering a culture of ownership and ambition. Develop internal capability and create a strong pipeline of future leaders.

Executive Leadership Contribution
Play a central role at Executive level, contributing to broader business strategy and decision-making. Provide insight, challenge and collaboration across the leadership team.