Marketplace Account Executive
| Job Type | Permanent |
| Location | London |
| Area | London, UK |
| Sector | Retail Head Office - Marketing |
| Salary | Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH36025_1776948215 |
- Description
Marketplace Account Executive | Competitive Salary | Scale Up Business
The position of Marketplace Account Executive will manage day to day relationships with a portfolio of marketplace sellers, acting as the first point of contact and supporting them across trading performance, operational queries and account development.
Working closely with senior stakeholders, the Marketplace Account Executive will help sellers improve visibility, optimise listings and maximise commercial opportunities across the platform.
This role is ideal for someone who thrives in a fast paced ecommerce environment and enjoys combining relationship management, data analysis and commercial problem solving.
Key Responsibilities
- Manage relationships with a portfolio of marketplace sellers, supporting growth, retention and performance improvement
- Act as the first point of contact for day to day seller queries, ensuring a positive and responsive partner experience
- Work with sellers to improve product visibility, pricing, availability and assortment across the platform
- Conduct regular account reviews and provide data led recommendations to improve performance
- Support Tier 1 sellers with enhanced service levels and proactive account management
- Ensure sellers remain compliant with legal, regulatory and platform trading standards
- Coordinate promotional activity, pricing updates and campaign support across seller accounts
- Collaborate with marketing and social teams around key trading periods and seasonal opportunities
- Monitor order flow, stock levels and service metrics, working with sellers to improve standards
- Support product onboarding and listing accuracy, ensuring products go live on time and correctly
- Work cross functionally with finance, operations, compliance and new business teams to resolve issues quickly
- Manage support tickets and seller communication through Zendesk or similar platforms
- Track recurring issues and contribute ideas to improve processes, systems and seller experience
- Provide regular reporting on seller performance, sales trends and growth opportunities
- Support the transition of newly onboarded sellers into long term account management
About You
- Strong interest in ecommerce, marketplaces or digital retail, gained through work, internships or relevant commercial roles
- Excellent communication skills with confidence managing relationships internally and externally
- Commercial mindset with the ability to spot growth opportunities and solve problems quickly
- Comfortable using Excel, formulas and data to create clear reports and insights
- Highly organised with the ability to manage multiple priorities and deadlines
- Strong attention to detail, particularly when managing listings, pricing and operational tasks
- Collaborative approach with experience working cross functionally
- Positive, proactive and eager to develop within a high growth business
- Experience using Zendesk, seller platforms or marketplace tools would be beneficial
Why apply…
- Join a business investing heavily in ecommerce and marketplace growth
- Gain exposure to one of the fastest growing areas of online retail
- Work in a collaborative, commercially driven environment
- Excellent development opportunity within a scaling digital function
- Competitive salary and benefits package
BH36025