Supervisor

Retail Supervisor | Central London (King's Cross) | £31,000 + Benefits

We are seeking a motivated and hands-on Supervisor to support the leadership of a high-performing flagship store for a well-established, founder-led premium British retail brand. Located in the heart of King's Cross, this compact, high-footfall store operates within one of London's busiest retail hubs. This is a fantastic opportunity to play a key role in delivering strong weekly performance while contributing to a brand built on heritage, craftsmanship, and exceptional customer experience.

The Role

As Supervisor, you will support the Store and Assistant Manager in driving performance on the shopfloor, leading by example and ensuring the team delivers outstanding service. You will help create a high-energy, sales-driven environment, maintaining operational standards while acting as a role model for customer experience and team engagement. This is a fast-paced, high-density environment requiring energy, resilience, and strong commercial awareness. You will take ownership of the shopfloor during key trading periods and support the wider leadership team in delivering store success.

Key Responsibilities

• Support the management team in motivating and developing a high-performing team
• Lead by example on the shopfloor, driving sales and delivering an exceptional customer experience
• Contribute to achieving key KPIs including UPT, ATV, and customer capture
• Maintain high standards of visual merchandising and overall store presentation
• Support day-to-day operations, including stock, replenishment, and general store tasks
• Take responsibility for the shopfloor during trading periods, ensuring smooth daily operations
• Provide guidance and support to team members, helping to build confidence and capability

About You

• Experience in a Supervisor or senior sales role within a premium or service-led retail environment
• A hands-on team player who enjoys being on the shopfloor
• Passionate about delivering exceptional customer experiences
• Commercially aware, with a basic understanding of retail KPIs
• Resilient and adaptable in a fast-paced, high-volume environment
• Strong attention to detail in product presentation and store standards
• Positive, proactive, and confident in supporting and guiding others

The Environment

• Founder-led business with strong values and clear direction
• Collaborative culture where ideas are encouraged and valued
• High trust with opportunities to take ownership
• Shopfloor-first approach focused on service, sales, and team engagement
• Inclusive, supportive, and professional team environment

What's on Offer

• £31,000 salary
• £5 daily lunch allowance
• Optional 4-day working week (40 hours across 4 days)
• Opportunity to grow within a premium retail environment
• Work within a respected and established retail brand
• Prime King's Cross location with excellent transport links, including Eurostar

If you are an ambitious Supervisor looking to grow within a fast-paced retail environment, we would love to hear from you.

BH35846