Store Manager

Store Manager (Luxury Retail / Experiential Concept)
Regent Street, London
£50,000 - £55,000 + performance incentives

We are working with a growing, design-led luxury brand making its mark in the UK with a flagship location in one of London's most prestigious retail destinations.

This is a rare opportunity to step into a key leadership role within a business that blends retail, storytelling and sensory experience-creating a truly immersive customer journey.

The Role
As Store Manager, you will take full ownership of a flagship environment where experience is everything. This is not a transactional retail role-it's about building relationships, creating moments, and driving loyalty.

You'll be:

• Leading from the front on the shop floor - highly visible and hands-on

• Building a clientelling culture that drives repeat business and long-term relationships

• Owning the end-to-end customer journey, ensuring every touchpoint feels premium and intentional

• Coaching and developing a small, high-performing team

• Driving commercial performance through CRM, data insights and service excellence

• Acting as a true brand ambassador, bringing the story and concept to life daily

What We're Looking For

We're keen to speak with individuals who thrive in experience-led environments and know how to elevate service beyond expectation.

• Proven Store Manager (or strong Assistant Manager ready to step up)

• Background in luxury retail, premium lifestyle, or high-end hospitality

• Strong clientelling and CRM experience - you understand how to build and retain a loyal customer base

• Hands-on leadership style - leads by example, not from the back office

• Commercially aware, with a passion for delivering results through people and service

• Naturally engaging, with the ability to create a memorable in-store experience

Why This Role?

• Be part of an exciting UK growth journey from the ground up

• Work within a concept that genuinely prioritises experience over transaction

• Autonomy to shape the store culture and client base

• A brand that is carving out a unique space within the luxury market

If you're a service-led leader who understands the power of experience, storytelling and client relationships-we'd love to have a confidential conversation.

BH35830