Head of Operations
| Job Type | Permanent |
| Location | Manchester, Greater Manchester |
| Area | North West, UK |
| Sector | Retail Operations - Other |
| Salary | GBP75000 - GBP85000 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH35216_1774617286 |
- Description
Head of Operations | Retail | Manchester | c.£85k
Location: Manchester
Reports to: Managing DirectorA high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.
The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment. This isn't just a Warehouse management role, it's having complete ownership of all operations supporting the SLT as the business scales.
Applicants must have experience of working within a founder led business and be comfortable working on site 5 days per week.
Key Responsibilities
- Own end-to-end operations from inbound stock through to customer delivery
- Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency
- Optimise pick, pack and despatch processes as volume grows
- Manage courier and 3PL relationships, including SLAs and performance
- Lead operational readiness for peak trading and viral demand spikes
- Build capacity planning and contingency models across labour, space and carriers
- Decide when to scale in-house vs outsource and support long-term fulfilment strategy
- Develop a strong operational leadership team and be visible on the warehouse floor
- Partner closely with Finance, E-commerce and Customer Service
What Success Looks Like
- A joined-up, scalable operation with clear ownership
- Improved fulfilment speed, accuracy and delivery performance
- Reduced fire-fighting during peak periods
- An operation capable of absorbing growth at pace
The Person
- Proven experience owning warehouse and outbound logistics end-to-end
- Background in high-volume e-commerce, retail or consumer brands
- Experience managing in-house teams and 3PLs
- Comfortable operating in fast-growth, high-pressure environments
- Hands-on, decisive and customer-focused
Why Join
- Market-leading consumer brand with strong growth momentum
- High-impact, visible leadership role
- Opportunity to build operations that support global scale
BH35216