General Manager

General Manager | East Midlands | Retail | c.£90k

An exciting opportunity has arisen for an experienced Distribution Centre General Manager to lead a large-scale logistics operation within a fast-paced retail supply chain environment.

This senior leadership role will oversee the day-to-day performance of a high-volume distribution centre, ensuring operational efficiency, strong financial control, and exceptional service delivery to stores and customers. Reporting to the Supply Chain Director, the successful candidate will play a key role in shaping operational strategy while leading a team of senior operations managers and wider warehouse functions.

This position offers the chance to make a real impact within a growing and evolving business that places strong emphasis on operational excellence, innovation, and people development.

Key Responsibilities

• Provide overall leadership for the distribution centre, ensuring smooth and efficient daily operations

• Lead and develop a team of Operations Managers and department leaders to deliver operational targets

• Analyse and drive performance against key operational KPIs including productivity, service levels, stock accuracy and throughput

• Implement strategic initiatives and operational improvements to enhance efficiency and customer service

• Manage and control operational budgets, identifying opportunities to optimise costs while maintaining performance

• Plan and allocate labour effectively to meet demand, seasonal peaks and operational priorities

• Foster a high-performance culture through coaching, engagement and leadership development

• Collaborate with cross-functional teams to ensure aligned working practices and continuous improvement

• Maintain high levels of inventory accuracy, picking performance and service availability

• Ensure full compliance with health and safety standards, embedding best practice across the operation

• Lead operational reviews with senior stakeholders and business partners

• Prepare the operation for peak trading periods through effective planning and resource management

• Champion a culture of continuous improvement across all warehouse activities

About You

We are seeking a credible and commercially aware logistics leader with a proven track record of managing large-scale warehouse or distribution operations within retail.

You will bring:

• Significant experience leading medium to large distribution centre operations

• Strong financial and commercial awareness, including budget ownership

• Demonstrable success driving operational improvements and leading change initiatives

• Excellent leadership skills with a strong focus on team engagement and development

• Experience managing senior operational teams within a fast-paced environment

• Strong analytical ability with experience using KPIs and operational data to drive performance

• Outstanding communication and stakeholder management skills

• A proactive, solutions-focused mindset with the ability to influence across the wider business

The Opportunity

This is a pivotal leadership role offering the opportunity to shape operational performance within a major distribution environment. The successful candidate will join a forward-thinking organisation that values innovation, collaboration and continuous development.

Benefits

• Competitive salary package

• Staff discount scheme

• Recognition and reward programmes

• Wellbeing and employee support services

• Life assurance

• Pension scheme

• Retail and lifestyle discount platform

• Ongoing training and career development opportunities

BH35668