Retail Operations Manager

Retail Operations Manager, Europe

Location: Paris (Europe)

Our client is an established international luxury retail business with a strong heritage and a clear focus on quality, detail, and elevated client experience. With an expanding presence across Europe, the organisation combines an entrepreneurial mindset with the discipline of a global retail operation.

We are seeking an experienced Retail Operations Manager to lead and elevate operational excellence across a diverse European retail network. Based in Paris, this role has regional scope and impact, supporting stores across more than 15 countries.

You will take full ownership of retail operations, ensuring consistency, compliance, and high standards across all locations while partnering closely with cross-functional stakeholders to deliver commercial and operational success. This is a strategic yet hands-on leadership role requiring strong project management capability, commercial awareness, and the ability to manage multiple priorities across varied markets.

This is an environment that values initiative, adaptability, and open communication, offering exposure to multiple countries and stakeholders while maintaining a strong commitment to professional development and operational excellence.

Key Responsibilities

Retail Operations Leadership

• Oversee the smooth day-to-day running of retail operations across Europe
• Drive consistently high standards across both shopfloor and back-of-house environments
• Lead store maintenance and facilities management to optimise client and team experience
• Ensure full compliance with local regulations, particularly Health & Safety across multiple markets
• Build and manage strong relationships with internal stakeholders and external suppliers
• Manage operational budgets, ensuring effective cost control and efficiency across the region
• Lead, coach, and develop a high-performing operations team across Paris and other European locations

Projects & Network Development

• Manage and support retail projects including store openings, refurbishments, relocations and pop-ups
• Coordinate contractors, suppliers, and legal requirements relating to store projects
• Conduct regular retail audits covering operational procedures, security, and cash management
• Partner with stock and merchandising teams to support inventory management and key KPIs

Skills & Experience

• Proven experience in Retail Operations, ideally within a luxury or premium retail environment
• Strong leadership experience managing remote teams across multiple countries
• Highly organised with the ability to manage multiple projects simultaneously
• Strategic mindset with strong problem-solving and decision-making capability
• Excellent negotiation, communication, and stakeholder management skills
• Strong knowledge of European Health & Safety and operational compliance requirements
• Commercially astute with a proactive, solutions-focused approach
• Advanced Microsoft Office and presentation skills

Language Requirements (Essential)

• Fluent French and English (spoken and written) - essential
• Additional European languages are highly desirable and welcome

Profile

• Agile, hands-on, and solutions-oriented
• Able to operate autonomously while influencing senior stakeholders
• Comfortable working in a fast-paced, multi-country environment
• Willingness to travel regularly across Europe in line with business needs

This is a unique opportunity to play a pivotal role in shaping operational excellence across a broad and diverse European retail landscape, from a Paris-based headquarters

BH35599