CRM Specialist | Fine Jewellery
| Job Type | Permanent |
| Location | London |
| Area | London, UK |
| Sector | Retail Operations - Other |
| Salary | GBP38000 - GBP40000 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH35534_1771922799 |
- Description
CRM Specialist | Luxury Fine Jewellery | London | Up to £40,000
Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a CRM Specialist for their flagship boutique.
This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.
What we offer our CRM Specialist:
- Private healthcare
- Wellbeing support via an EAP programme
- Jewellery loyalty scheme
- Birthday day off
- Team socials
- Office snacks
- Opportunity to wear the brand's jewellery
CRM Specialist Key Responsibilities:
- Manage new and existing client enquiries alongside the retail team
- Deliver a first-class customer experience in store, online and via telephone
- Proactively drive sales through relationship building and client development
- Ensure best practice in clienteling, database capture, collection previews and local networking
- Work with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)
- Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpoints
- Act as a brand ambassador, leading by example in all client interactions
- Recruit and develop High Net Worth clients within and beyond the boutique
- Propose and implement elevated, luxury-first client experiences
About You:
- Proven experience within fine jewellery (essential)
- Strong experience working with High Net Worth (HNW) clients
- Exceptional communication and interpersonal skills
- Confident using stock management systems and Excel
- Proactive, self-motivated and commercially minded
- Impeccably presented with a professional and polished approach
- A collaborative team player with energy and a positive attitude
If you are an experienced luxury jewellery professional with a passion for client development and retail excellence, we would love to hear from you.
BH35534