Supervisor

Position: Supervisor
Location: Camden Town
Salary: £26,500 basic + monthly bonus (realistic first-year earnings £27,000-£28,000)

Are you passionate about great customer service and ready to step into a leadership role? Join a successful and expanding business with sites across the UK and Europe as they enter an exciting growth phase in 2026.

The Role

As a Supervisor, you'll lead by example, supporting the day-to-day running of a customer-facing site and ensuring an outstanding experience from first enquiry through to ongoing account support.

Work pattern: 39.5 hours per week, Monday to Friday, 9am-6pm, with evenings off and reduced weekend hours.

Key Responsibilities

• Maintain and elevate customer service standards, in person and over the phone

• Support daily operations, ensuring the site is well organised, safe and welcoming

• Help coach and motivate the team to hit targets and deliver consistently high standards

• Manage key admin processes accurately (bookings, customer accounts, documentation and payments)

• Ensure company and brand standards are met, following all health & safety guidelines

• Contribute to performance against store and company KPIs (service, sales and operational measures)

About You

• Energetic, friendly and confident dealing with customers

• Experience in retail, hospitality or another service-led environment

• Comfortable working to targets and keeping standards high

• Proactive and self-motivated, able to drive productivity during quieter trading periods

• Ideally you've stepped up as a keyholder, senior team member or duty manager

If you're ready to take the next step and join a business with genuine growth plans, please apply with your up-to-date CV quoting Application Code: BBBH29715.