Care Operations Manager

Care Operations Manager (Registered Manager) - Multi-Site Home Care

Location: Frodsham (covering 3 local sites)
Hours: Monday to Friday, finish 5pm
Salary: Up to £60,000 + package
Full-Time | Permanent | Private Home Care Provider | Confidential Role

We're recruiting for a senior Care Operations Manager / Registered Manager to take full operational ownership of three local home care sites, acting as the day-to-day lead when the business owner is off-site.

This is a hands-on, commercially aware leadership role for someone who can run the operation end-to-end: people, rotas, capacity, compliance, quality, and performance. You'll have genuine autonomy to make decisions, solve problems quickly, and keep standards consistently high across all sites.

The Role

As Care Operations Manager (Registered Manager), you will:

• Be the operational lead across three sites, ensuring smooth day-to-day delivery
• Act as Registered Manager for regulated activity (CQC) and lead inspection readiness
• Own rota, scheduling and capacity planning, ensuring the right care at the right time
• Drive staffing performance: recruitment pipeline, onboarding, retention, supervision and culture
• Ensure strong quality systems: audits, spot checks, call monitoring, care plans, risk and medication processes
• Lead on safeguarding, incidents, complaints and all required notifications
• Manage and improve KPIs (compliance, continuity, missed calls, punctuality, capacity, customer feedback)
• Work closely with the owner on commercial performance, efficiency and growth, including improving productivity
• Build strong relationships with clients, families, professionals and stakeholders to protect reputation and service quality

Who This Suits

You'll likely be a current or recent:

• Registered Manager (Domiciliary Care) with strong operational control
• Branch Manager / Operations Manager within home care
• Peripatetic / Multi-site Manager with a track record of stabilising and improving services

What We're Looking For

• Proven experience in domiciliary care operations (multi-site exposure is highly desirable)
• Confident managing rotas/scheduling, capacity, and day-to-day problem solving
• Strong working knowledge of CQC regulations and the Fundamental Standards
• A leadership style that is visible, organised and decisive
• Commercial awareness and ability to balance quality with performance
• Level 5 Diploma in Health & Social Care (or working towards)
• Full UK driving licence and access to a vehicle

Why This Role?

• A rare chance to be the operational number two in a growing business
• High autonomy and trust - you'll run the sites, not just "manage compliance"
• Monday to Friday structure with a clear focus on operational control and service standards
• Real scope to improve performance and shape how the services are run

Reference: BBBH35046