Operations Manager
| Job Type | Permanent |
| Location | Liverpool, Merseyside |
| Area | North West, UK |
| Sector | Retail Operations - Sales - Retail Operations |
| Salary | GBP35000.00 - GBP40000.00 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH34571_1766142239 |
- Description
Operations Manager | Fashion E-Commerce | Liverpool | c.£40k
About the Role
A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.
Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.
With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.
This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.
Key Responsibilities
Warehouse & Logistics
- Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.
- Streamline picking and packing processes for speed and accuracy.
- Lead the implementation of a new Warehouse Management System (WMS).
- Maintain accurate inventory through regular checks and cycle counts.
- Drive improvements across logistics, storage, and dispatch.
- Manage courier relationships and ensure on-time delivery.
Team Leadership
- Manage a small warehouse team with plans to grow.
- Lead hiring, training, and performance management.
- Build a motivated and accountable team culture.
Customer Service
- Oversee Customer Service handling daily queries via email/social.
- Improve response processes and customer journey.
- Handle escalated complaints or returns when needed.
- Use feedback to support business-wide improvements.
What You'll Bring
- Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.
- Experience implementing/managing WMS systems.
- Strong stock control and fulfilment knowledge.
- Confident team leader with excellent communication skills.
- Detail-oriented, highly organised, and solutions-driven.
- Comfortable in a fast-paced, growing environment.
- Passion for delivering standout customer experiences.
What's on Offer
- Competitive salary and benefits
- Real responsibility in a growing e-commerce brand
- Freedom to bring ideas and improve operations
- Career development opportunities
- Product discounts for staff, family and friends
- Supportive, fast-moving team culture
BBBH: 34571