Head of Retail

Retail Director | Cheshire & Merseyside | £60,000 + Benefits

Are you a bold retail leader who thrives on challenge and change? We're seeking an experienced Director of Retail to lead the turnaround of a multi-site charity retail operation and build a profitable, sustainable future. This is a senior leadership role for a proven transformation specialist, someone confident making tough decisions, revitalising underperforming shops, and investing where growth and impact are strongest.

Key responsibilities include:

• Leading and delivering a retail transformation strategy to stabilise, optimise and grow performance

• Taking accountability for commercial results, budgets, KPIs and profitability across the retail estate

• Reviewing the shop portfolio and making evidence-based decisions on investment, improvement or closure

• Driving operational excellence across customer experience, stock flow, visual merchandising and Gift Aid

• Leading, motivating and developing a large paid and volunteer workforce through change

• Ensuring compliance with all relevant legal, regulatory and governance requirements

• Working closely with the executive team to align retail activity with wider organisational strategy

• Acting as an ambassador for the organisation, championing its mission, values and brand

You will bring:

• A strong track record of turning around underperforming multi-site retail operations

• Senior-level retail leadership experience with high commercial awareness

• The ability to inspire teams, manage complexity and deliver sustainable results

What's in it for you:

• 30 days annual leave plus bank holidays

• The opportunity to use your skills for a good cause, delivering real social impact alongside commercial success

This is a rare opportunity to lead a high-impact transformation and create a retail operation that delivers both profit and purpose.