Head of Retail

Head of Store Operations

Relocation to Jersey, Channel Islands

Zachary Daniels is seeking an exceptional retail leader to join our senior management team as Head of Store Operations. This is a rare opportunity to take full operational and commercial accountability for a highly successful multi-site, multi-category retail business, operating across Technology, Food, Fashion, Home and Beauty.

Owned and operated this business has built a strong reputation as a first-class retail partner, consistently delivering high standards, strong financial performance and an outstanding customer experience. We are now looking for a seasoned store operator to help drive the next phase of our growth journey.

The Role

Reporting directly to the Managing Director, you will lead a complex, multi-site operation, managing Store Managers and senior trading leaders while working closely with finance, HR and external stakeholders. You will be responsible for setting strategic direction, driving commercial performance, maximising availability, and ensuring exemplary operational, legal and brand standards across the estate.

This role requires a confident, credible leader who can balance strategic thinking with hands-on operational oversight, inspire large teams, and make decisive calls to drive performance.

About You

• A proven multi-site retail operator with experience leading 200+ colleagues in a complex environment

• Strong commercial and financial acumen, with a demonstrable track record of delivering results

• Experience across Food and Non-Food retail operations, ideally within a premium or branded environment

• An engaging, resilient leader who sets high standards and holds teams to account

• In exceptional cases, an outstanding Store Manager ready to step into a broader leadership role will be considered

Why Join:

• A senior leadership role within an established, well-run and locally owned business

• Significant scope and autonomy, with real influence over strategy and performance

• Non-contractual bonus scheme of up to 30% of annual salary, linked to business performance

• Career progression opportunities within a growing retail group

• The opportunity to live and work in Jersey - offering an exceptional quality of life and significant personal tax advantages

• A collaborative, values-driven culture that recognises and rewards high performance

BH35089