Assistant General Manager

Zachary Daniels are exclusively recruiting an Assistant General Manager for a very successful, vibrant, music venue in Liverpool. With a salary up to £32,000 plus great benefits and a bonus, we are looking for an Assistant General Manager that is passionate about delivering exceptional levels of customer service as well as maintaining strong brand standards at all times in a very busy environment!!

Our client's venue is extremely popular so we are keen to speak to passionate Managers who have a proven track record of success and want to progress into senior management. This role does offer genuine progression so we are looking for real ambition!

As an Assistant General Manager your responsibilities will include the following:

• Lead the preparation and smooth running of all events, ensuring the venue, staff and show teams are fully briefed and ready for doors.
• Manage customer-facing operations during events, including ticketing issues, seating, bar service oversight and security coordination.
• Act as the main liaison for touring teams, reps, stage managers, external enforcement and emergency services.
• Handle all incident response: accidents, medical forms, compliance uploads and on-site issue resolution.
• Oversee end-of-night procedures including cashing up, stock/wastage reporting, venue shutdown and security checks.
• Maintain all Health & Safety compliance: audits, certificates, risk assessments, pest control, fire safety and portal uploads.
• Support HR processes including onboarding, right-to-work checks, training completion, uniform/PPE, staff surveys and socials.
• Manage payroll and staffing: rotas, payroll sheets, holiday requests, shift allocations and scheduling external contractors.
• Plan and deliver private hires and corporate events, working with clients, suppliers, production and marketing to ensure profitability.
• Drive exceptional customer service, managing all inboxes, accessibility requests, accreditation, social media and feedback improvements.

The ideal candidate for the Assistant General Manager position:

• Experience managing big teams in a hospitality or events space.
• Have a proven track record in a fast paced environment.
• Hands on!
• Be highly motivated and ambitious.
• Team player with a collaborative approach.
• Be a self starter with a can do attitude.
• Enthusiastic and willing to learn.

If this describes you, your skills and your aspirations and you want to join a thriving brand, then send your full, up to date CV immediately to be considered for the Assistant General Manager role.

Zachary Daniels can only consider candidates with previous Management experience.

BH34984