Credit Control Lead

Credit Control Lead | Location: Stockport (On-site) \ Salary: c.£45,000+ (depending on experience) | Bonus package & benefits including medical | Contract: Full-time, Permanent

We're supporting a well-established, employee-owned wholesale business who are looking for a hands-on Credit Control Lead to take ownership of debt management across both their head office and depot network. This is a newly-created role ideal for someone who enjoys improving processes, building relationships and working closely with the wider business, not just sitting behind a screen sending statements.

This role is not about aggressive chasing. It's about being commercially smart understanding the customer, spotting potential issues early, using data well, and working collaboratively to find solutions.

If you're a natural communicator who can influence without bulldozing, and you genuinely enjoy being part of a team this will be a great fit.

The Role

You will:

• Lead and develop consistent credit control processes across head office and depots

• Manage the full debt cycle: from onboarding and credit checks through to resolution and escalation

• Work closely with depot managers and commercial teams to prevent issues before they arise

• Analyse debtor data to identify trends, risks and opportunities

• Maintain strong ledger controls and ensure accurate, timely reporting

• Approve credit applications and review credit limits in line with policy

• Manage escalations including legal, collections and insurance claims where needed

• Support cash flow forecasting and contribute to wider finance discussions

What We're Looking For

• 5+ years' hands-on credit control experience

• Confident managing difficult conversations in a calm and collaborative way
  (No debt "bulldozers" this is relationship-led)

• Strong attention to detail with a proactive, problem-solving approach

• Comfortable working with data to drive decisions and prevent issues

• Someone who rolls their sleeves up no ego, no peacocks, just a team player

• Strong system skills (Excel essential; STL or similar ERP experience useful)

What's In It For You

• Competitive salary + annual bonus schemes

• Employee-owned business where your voice matters

• Company pension & health plan

• A role you can shape and build yourself

• Supportive team culture people genuinely look out for each other

If you're someone who takes pride in doing things well, working with good people, and making a real impact, we'd love to speak to you.