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Head of retail Operations

https://jobs.zacharydaniels.co.uk/54737-head-of-retail-operations/retail-operations/london/job2025-10-07 08:17:192025-11-05Zachary Daniels
Job TypePermanent
LocationCity of London, London
AreaLondon, UKLondonUKCity of London, London
SectorRetail OperationsRetail Operations - Head of Retail
SalaryGBP70000 - GBP80000 per annum + benefits
CurrencyGBP
Start DateASAP
AdvertiserZachary Daniels
Job RefBBBH34620_1759821439
Description

Head of Operations | London | Up to £80,000 + Benefits

Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.

As head of operations, you will;
* Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency.
* Drive performance across sales, service, cost, compliance, and customer experience KPIs
* Deliver best-in-class standards while fostering continuous improvement across the estate.
* Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence.
* Partner closely with HR and Store Leadership to embed engagement, training, and high performance.
* Oversee end-to-end supply chain efficiency-from forecasting to distribution.
* Manage logistics facilities to achieve the right balance between cost control and service quality.
* Champion system and process improvements to optimise stock accuracy and availability.
* Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes.
* Maintain a culture of safety and compliance through robust standards and audit practices.
* Act as senior operational partner to key clients, aligning delivery with their brand goals.
* Drive innovation through data, automation, and process improvement to enhance performance.

As head of operations, you'll have;

* A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).

* Proven ability to deliver safe, profitable, and customer-obsessed operations.
* A strong and inspirational people leader who thrives on building diverse, high-performing teams.
* Commercially astute, with deep experience managing retail P&Ls and driving business levers.
* Organised, disciplined, and process-driven, with a passion for continuous improvement.
* An excellent communicator, comfortable engaging with both clients and internal stakeholders.

* Passionate about retail, operational excellence, and creating exceptional customer experiences.

If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.

Head of Operations | London | Up to £80,000 + Benefits

BBBH34620

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