Operations Manager

Operations Manager | Fashion E-Commerce | Liverpool | c.£40k

About the Role

A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.

Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.

With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.

This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.

Key Responsibilities

Warehouse & Logistics

• Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.

• Streamline picking and packing processes for speed and accuracy.

• Lead the implementation of a new Warehouse Management System (WMS).

• Maintain accurate inventory through regular checks and cycle counts.

• Drive improvements across logistics, storage, and dispatch.

• Manage courier relationships and ensure on-time delivery.

Team Leadership

• Manage a small warehouse team with plans to grow.

• Lead hiring, training, and performance management.

• Build a motivated and accountable team culture.

Customer Service

• Oversee Customer Service handling daily queries via email/social.

• Improve response processes and customer journey.

• Handle escalated complaints or returns when needed.

• Use feedback to support business-wide improvements.

What You'll Bring

• Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.

• Experience implementing/managing WMS systems.

• Strong stock control and fulfilment knowledge.

• Confident team leader with excellent communication skills.

• Detail-oriented, highly organised, and solutions-driven.

• Comfortable in a fast-paced, growing environment.

• Passion for delivering standout customer experiences.

What's on Offer

• Competitive salary and benefits

• Real responsibility in a growing e-commerce brand

• Freedom to bring ideas and improve operations

• Career development opportunities

• Product discounts for staff, family and friends

• Supportive, fast-moving team culture

  BBBH: 34571