Head of Stores

Opportunity Overview - Head of Stores | Midlands | £130,000 + Benefits

Zachary Daniels are proud to partner with a national retailer in the search for a Head of Stores to lead a major transformation and take full ownership of a regulated, customer-focused business unit. This is a rare opportunity to shape the future of a well-respected brand, driving innovation, service excellence, and digital integration across a complex, nationwide estate.

This is not just a traditional retail leadership role - the Head of Stores will act as a commercial business leader with full accountability for operational performance, compliance, and customer experience across hundreds of sites.

Key Responsibilities

• Lead and own the performance of a regulated, omni-channel business unit

• Develop and implement a forward-thinking retail and digital strategy, integrating online and in-branch customer journeys

• Bring the digital offer to life in the physical branch network, ensuring a seamless and engaging experience across all channels

• Champion a culture of clinical safety, compliance, and operational discipline across all sites

• Inspire, lead, and develop a high-performing field leadership team with a strong focus on customer outcomes and commercial delivery

• Collaborate cross-functionally with digital, product, marketing, commercial, and support office teams

• Ensure all services and store operations meet the highest standards of regulatory compliance and customer care

Ideal Candidate Profile

• Proven experience in a senior leadership role such as Head of Stores, Retail Director, or similar, within a regulated environment

• Commercially astute with full P&L ownership and a track record of driving business performance

• Deep understanding of digital transformation and delivering omni-channel service propositions in customer-facing environments

• Background in pharmacy, healthcare, optical, dental, care, or other regulated sectors

• Experience managing Area Managers and large multisite teams

• Demonstrated success in embedding digital tools, platforms, or services in physical retail environments

• Strong grasp of clinical governance, regulatory frameworks, and compliance requirements

• A credible, strategic leader who can influence at all levels and drive innovation in a fast-moving business

What's on Offer

• Salary: Up to £130,000 + excellent benefits package

• Location: Midlands (with national travel)

• The opportunity to shape the future of regulated retail as the organisation's Head of Stores

• Join a forward-thinking, purpose-led organisation focused on innovation, service, and care

• A senior role with visibility, autonomy, and influence across the entire leadership structure

If you are an ambitious, customer-focused leader ready to take on the challenge of Head of Stores at national scale, we'd love to hear from you.