Customer Service Advisor

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £25,500

CUSTOMER SERVICE ADVISOR BENEFITS:

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: 3 Week rota:

Week one - Monday to Thursday would be 8am-4:30pm and Friday 8am - 4pm
Week two - 11.30am - 8pm Monday to Friday
Week three - 2 days off in the week, 8am - 4.30pm including Saturday and Sunday

Weekends working from home

EXPERIENCE NEEDED:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34463