Central Operations Manager

Central Operations Manager | Supply Chain | Retail | Devon

???? The Role

I am supporting a growng retailer with the appointment of a Central Operations Manager. You'll be the key link between Head Office, Retail, and Distribution Centres - leading a small team, resolving operational issues, improving systems, and creating scalable, repeatable processes. If you're a problem-solver with a strong operational background, this is your opportunity to make a big impact.

???? Key Responsibilities

• Lead and coach a high-performing Central Ops team

• Oversee daily operations and ensure smooth delivery across departments

• Run improvement projects and streamline processes using Lean Six Sigma

• Build clear SOPs and process playbooks

• Manage operational queries via CRM/ticketing systems

• Align priorities across HO, Retail, and DCs

• Investigate root causes and implement lasting fixes

• Use advanced Excel (Power Query, pivot tables, XLOOKUP, etc.) to inform decisions

✅ What You'll Bring

• Background in retail or warehouse operations

• Confident stakeholder management

• CRM/ticketing system experience

• Lean Six Sigma knowledge

• Advanced Excel; SQL a bonus

• Proactive, analytical, and solutions-driven

• Full UK driving licence + right to work in the UK

BBBH34393