Ecommerce Manager

A growing retail group with a diverse portfolio of brands is seeking an experienced eCommerce Manager to lead digital trading and performance across multiple online stores. This role offers a central city location, hybrid working, and a range of benefits. The ideal candidate will be a commercially-minded eCommerce Manager with a track record of delivering results in a fast-paced environment.

Key Responsibilities

• Oversees the daily trading and performance of all eCommerce websites

• Delivers against key commercial KPIs including revenue, conversion rate, AOV, and customer experience

• Owns the trading calendar and seasonal promotional planning

• Utilises tools such as GA4 and Shopify Analytics to make insight-driven decisions

• Enhances the onsite journey, focusing on UX, navigation, product presentation, and fulfilment innovations

• Manages the development and execution of the brand's app strategy

• Ensures product data, pricing, and availability are accurate and up to date across all sites

• Collaborates with CRM, marketing, tech, and creative teams to align on content and campaign execution

• Leads and develops a team of two eCommerce Executives, providing clear direction and support

• Plays a key role in shaping and executing the long-term eCommerce strategy

What We're Looking For

• Minimum of 5 years' working in an eCommerce or online trading role, ideally within retail or consumer products

• Strong hands-on knowledge with Shopify Plus, including replatforming or site rebuilds

• Familiarity with CRM tools such as Klaviyo, Hubspot, or Salesforce

• Data-literate, commercially focused, and confident with GA4 and Excel

• ERP experience (e.g. Brightpearl or Netsuite) is desirable but not essential

• Proven leadership experience with the ability to coach and develop team members

• Excellent stakeholder management and ability to coordinate cross-functional teams

• A strategic and proactive eCommerce Manager who thrives under pressure

BBBH33869