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Head of Retail

https://jobs.zacharydaniels.co.uk/53869-head-of-retail/head-of-retail/west-midlands/job2025-08-07 15:22:332025-09-05Zachary Daniels
Job TypePermanent
LocationStoke-on-Trent, Staffordshire
AreaWest Midlands, UKWest MidlandsUKStoke-on-Trent, Staffordshire
SectorRetail Operations - Head of Retail
SalaryGBP110000.00 - GBP140000.00 per annum + Benefits
CurrencyGBP
Start DateASAP
AdvertiserZachary Daniels
Job RefBBBH34157_1754576553
Description

Head of Retail | Midlands | Salary up to £140,000 + Benefits

Zachary Daniels are proud to be partnered with a leading national retailer in their search for a dynamic and strategic Head of Retail. This is a rare and exciting opportunity to join a well-respected brand at a pivotal time in their growth journey.

As the Head of Retail, you will be responsible for leading and developing a large, complex, and regulated retail operation, operating across hundreds of sites nationwide. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational performance across the estate.

A regulated industry background is essential - we are looking for candidates with senior leadership experience in sectors such as pharmacy, healthcare, veterinary, care, or other similar regulated environments.

Head of Retail Key Responsibilities:

  • Lead a large-scale, multisite regulated retail operation with a strong focus on compliance, customer care, and commercial performance

  • Develop and implement a national retail strategy that aligns with brand values and business objectives

  • Champion a culture of operational excellence, clinical safety, and continuous improvement

  • Inspire, lead, and develop a high-performing field leadership and support team

  • Build strong cross-functional relationships with commercial, property, and support office teams

  • Ensure all stores and services meet and exceed required regulatory standards

About You:

  • Proven experience leading regulated services or retail at scale

  • Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors

  • Must have led a team of Area Managers or equivalent multisite leadership roles

  • Experience managing external partners and suppliers effectively

  • Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment

  • Deep understanding of regulatory frameworks and clinical governance in a retail or community setting

  • Strong leadership presence with the ability to engage and influence at all levels

  • Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation

  • Able to operate at both strategic and operational levels in a fast-paced, evolving business

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale.

Why Apply?

  • Join a forward-thinking, people-led retailer with a genuine focus on service and customer wellbeing

  • Play a key role in shaping the future of regulated retail in a dynamic national business

  • Excellent career development opportunities and a highly competitive remuneration package

If you're an experienced Head of Retail or senior leader ready for a new challenge, we'd love to hear from you.

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