Senior Operations Manager

We are looking for 2 x Senior Operations Managers.

One role will focus on Continuous Improvement & Innovation

The other role will focus on Performance & Productivity.

This is a high-impact position as Senior Operations Manager sits in the heart of our supply chain transformation. Reporting into senior leadership, you'll be the driving force behind optimising our end-to-end retail and ecommerce network-making it leaner, smarter, faster, and more resilient.

From short-term tactical improvements to long-term strategic redesigns, you'll lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation, empowering the business to deliver exceptional customer experiences across every channel.

The role as Senior Operations Manager

What you'll do

• Lead strategic improvements across our retail and online supply chain network.
• Develop and deliver cost, speed, and quality optimisation plans.
• Partner with teams across Logistics, IT, Retail, and Procurement.
• Champion innovation through automation, digital tools, and data-led decisions.
• Monitor and report performance, identifying opportunities and delivering results.

What We're Looking For

Experience

• Bachelor's degree in Supply Chain, Engineering, Business, or similar.
• Experience in supply chain performance, planning, or network optimisation.
• Background in retail or FMCG environments, with exposure to both store and online fulfilment.
• Demonstrated success in leading network or operations improvement programmes.

• Strong project leadership, analytical skills, and stakeholder influence.
• Proficiency in Excel and familiarity with tools like SAP, Power BI, or Supply Chain Gur