Customer Service Advisor
| Job Type | Permanent |
| Location | Liverpool, Merseyside |
| Area | North West, UK |
| Sector | Other |
| Salary | Up to GBP25500.00 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH34156_1754394834 |
- Description
- CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £25,500
CUSTOMER SERVICE ADVISOR BENEFITS:- Free parking onsite.
- On site Gym
- 40% staff discount.
- Staff events.
- Free refreshments provided.
- 25 days holidays plus your birthday off and 8 bank holidays.
CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:- Acting as the first point of contact for all queries.
- Use our online platform to reply to all customer enquiries for both email and social media.
- Manage live chat during working hours.
- Dealing with customer queries and complaints.
- Tracking deliveries with couriers
- Maintaining customer satisfaction
- Assisting with returns ensuring the team is up to date with latest customer communications.
- Dealing with customer chargebacks.
- Ensuring all customer enquiries are dealt with in professional and timely manner.
Week one - Monday to Thursday would be 8am-4:30pm and Friday 8am - 4pm
Week two - 11.30am - 8pm Monday to Friday
Week three - 2 days off in the week, 8am - 4.30pm including Saturday and Sunday
Weekends working from home
EXPERIENCE NEEDED:- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- Great verbal and written communication skills.
- The ability to build rapport and trust with customers.
- Excellent planning and organisational skills.
- Excellent communication skills (spoken and written), including strong spelling and grammar skills.
- Competent with Microsoft Office - Word/Excel/Outlook
- To demonstrate an effective knowledge of products and services.
BBBH34156