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Customer Warranty Specialist

https://jobs.zacharydaniels.co.uk/52885-customer-warranty-specialist/other/east-midlands/job2025-06-02 08:19:572025-07-01Zachary Daniels
Job TypePermanent
LocationNorthampton, Northamptonshire
AreaEast Midlands, UKEast MidlandsUKNorthampton, Northamptonshire
SectorRetail Operations - Other
SalaryGBP24700 - GBP25000 per annum + Benefits
CurrencyGBP
Start DateASAP
AdvertiserZachary Daniels
Job RefBBBH33587_1748848796
Description

Customer Warranty Specialist | Northampton (Hybrid Working) | £24'700 - £25,000 DOE + Benefits

We're currently recruiting on behalf of a well-established and growing organisation for a Customer Warranty Specialist.

This is an exciting opportunity for someone passionate about delivering exceptional customer service and who thrives in a problem-solving role. You'll be responsible for managing and resolving a wide range of customer warranty cases relating to home improvement products.

Customer Warranty Specialist Duties:

  • Managing warranty claims via phone and email, ensuring timely and clear communication with customers.

  • Investigating each case thoroughly using internal systems and stakeholder input to determine appropriate resolutions.

  • Coordinating with key parties to develop and implement a plan of action that effectively resolves customer concerns.

  • Applying knowledge of product warranties, workmanship guarantees, and relevant consumer legislation to fairly and consistently resolve cases.

  • Handling difficult conversations with professionalism and empathy to achieve mutually beneficial outcomes.

  • Organising remedial works where required and scheduling corrective action through internal systems.

What We're Looking For:

  • Minimum of 1 year's experience in a customer service or warranty-related role.

  • Strong attention to detail and excellent organisational skills.

  • Proven ability to manage multiple tasks efficiently and work at pace.

  • Confident communicator with great influencing skills and a customer-focused mindset.

  • Proficiency with computer systems, including Google Docs or equivalent.

  • A positive, respectful, and solution-oriented approach to work.

Working Hours:

This is a hybrid role on a rota basis - alternating weekly between 3 days WFH / 2 days office-based and 2 days WFH / 3 days office-based.

Customer Warranty Specialist Benefits:

  • Annual bonus scheme

  • Save-as-you-earn share scheme

  • Contributory pension

  • Staff discount on a wide range of products

  • Access to a colleague discount platform - retail savings, cashback offers, gym discounts, and cycle to work scheme

Ready to take the next step in your career? Apply now and become a part of a supportive, forward-thinking team where your skills and contribution really matter.

BBBH33587

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