Customer Service / Account Manager

Customer Service / Account Manager | Food Franchise | High Wycombe | £28,000 - £35,000 DOE + Bonus

Monday to Friday - 10am - 6pm

Are you a people-person with a passion for delivering exceptional customer service and driving sales growth?

We're recruiting on behalf of a highly successful and fast-growing food franchise known for quality, consistency, and a loyal customer base. Due to ongoing expansion, they're looking for a Customer Service / Account Manager to join their friendly and ambitious team.

As Customer Service / Account Manager, you'll be the key contact for over 200 existing client accounts - building strong relationships, ensuring smooth order processing, and providing first-class service at every touchpoint. You'll also play a key role in identifying new sales opportunities, following up on leads, and helping to grow the customer base.

This is a perfect opportunity for someone who loves variety - combining customer care, account management, and commercial awareness in a fast-paced, rewarding environment.

Customer Service / Account Manager Key Responsibilities:

• Manage and nurture a portfolio of 200+ existing accounts, building trust and long-term relationships.

• Process orders accurately and efficiently, ensuring all clients receive a seamless service.

• Provide quotations, respond to product queries, and manage any order-related issues with professionalism.

• Proactively identify opportunities for upselling or cross-selling based on customer needs.

• Follow up on incoming leads and convert prospects into active clients.

• Work closely with internal teams (Sales, Logistics, and Operations) to ensure customer satisfaction.

• Keep CRM systems and account records up to date with client information and interactions.

• Monitor account performance and provide regular updates and feedback to management.

What We're Looking For:

• Proven experience in account management, sales and customer service, or a similar client-facing role.

• Strong communication and interpersonal skills, you're confident, personable, and relationship-driven.

• A natural problem-solver with a positive, can-do attitude.

• Highly organised with excellent attention to detail.

• Commercially aware, with an ability to spot opportunities and contribute to growth.

• Comfortable working with order processing systems and CRM platforms.

• Experience in the food, hospitality, or franchise sector is a plus - but not essential.

If you're customer-focused, sales-savvy, and ready to take ownership of your client portfolio, apply now and be part of something deliciously rewarding.