Commercial Operations Director

Financial Clarity

• Own weekly/monthly financial reporting with actionable insights

• Manage our in-house Management Accountant and monthly management packs

Operations & Logistics

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment

• Ensure warehouse/packaging standards match our brand quality

• Optimise systems, data tracking, and SLA performance

Stock & Supply Chain

• Collaborate with Buying & Merch teams to optimise buying and stock levels

• Avoid overstock, margin erosion, and cashflow issues

Strategic Projects

• Drive initiatives that reduce costs and boost contribution margin

• Improve international logistics, tariffs, and duty handling

Customer Experience

• Lead the Customer Service function through our CS Manager

• Enhance our end-to-end customer experience as we scale

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin

• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment

• A natural operator - great at building systems, streamlining workflows, and reducing waste

• Hands-on and high energy - you don't wait for permission; you drive clarity and results

• Comfortable working directly with founders and contributing to big-picture thinking

• Proficient in Excel / Google Sheets and not afraid to get into the data

• A great human - collaborative, calm under pressure, and genuinely positive to be around