Store Manager

Store Manager | Cheltenham | Luxury Retail | Up to £45,000 + Bonus

Are you an experienced Store Manager with a passion for luxury retail and delivering unforgettable customer experiences? We're recruiting for a prestigious lifestyle brand known for its quality, craftsmanship, and timeless style.

This is an exceptional opportunity to manage a beautifully curated store in Cheltenham and take the lead in driving sales, leading a high-performing team, and delivering exceptional customer service in a fast-paced luxury retail environment.

If you're ready to bring your leadership skills, retail expertise, and keen eye for detail to a premium retail setting, this role is for you.

Why Apply?

• Salary up to £45,000 plus performance-based bonus

• Generous staff discount and full uniform provided

• 25 days holiday (increasing with service) plus your birthday off

• Enhanced maternity and paternity pay

• Exciting opportunities to support brand events and seasonal launches

• Career development in a growing luxury retail management setting

What You'll Be Doing:

• Lead all aspects of retail management, store operations, and team performance as the Store Manager

• Drive results through confident sales leadership, owning store KPIs, and ensuring consistent performance

• Provide personalised, high-touch customer service through CRM tools and clienteling, building loyalty and encouraging repeat visits

• Champion customer service excellence, maintaining a luxurious store ambiance from scent and lighting to styling advice

• Lead your team by conducting floor walks, overseeing product presentation, and coaching team members daily

• Take responsibility for key operational duties, including scheduling, stock control, and contributing to P&L management

• Drive visual merchandising, ensuring the store reflects the current campaigns and seasonal collections

• Proactively manage customer feedback, VIP appointments, and deliver service with professionalism and warmth

• Play an active role in recruitment, onboarding, and training new talent, developing a high-performing team

• Collaborate with head office and wider business functions to uphold brand standards and communicate feedback from the shop floor

What We're Looking For:

• Previous Store Manager or senior retail experience within a luxury retail environment

• A strong leader with excellent team management and coaching abilities

• Commercially astute with experience in managing P&L and driving store success

• Passionate about delivering exceptional service and creating memorable customer experiences

• Skilled in visual merchandising and elevating the in-store experience

• Proficient in using CRM and clienteling tools to build long-term customer relationships

• Experienced in recruitment and training, with a focus on building a motivated, high-performing team

If you're an ambitious Store Manager seeking your next step in luxury retail, we'd love to hear from you.

Apply now to take the next step in your retail management journey.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

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