CRM Manager
| Job Type | Permanent |
| Location | West End, London |
| Area | London, UK |
| Sector | Retail Head Office - Ecommerce |
| Salary | GBP60000.00 - GBP75000.00 per annum + Benefits |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH33032_1742569551 |
- Description
CRM Manager - Luxury Retail
Location: (Harrods, London)
Salary: £60,000-£75,000Are you a passionate CRM expert with a love for luxury fashion? An exciting opportunity has arisen for a CRM Manager to join an iconic global fashion house, based in its prestigious Harrods boutique.
About the Role
As the CRM Manager, you will play a key role in developing and executing client engagement strategies to drive customer loyalty and elevate the in-store experience. Working closely with the retail and marketing teams, you will be responsible for enhancing client relationships, increasing retention, and ensuring a seamless omnichannel approach to customer interactions.
Key Responsibilities
- Develop and implement CRM strategies to enhance client engagement and drive sales.
- Analyze customer data and insights to personalize outreach and improve retention.
- Manage and optimize the client database, ensuring accuracy and segmentation for targeted marketing.
- Work closely with the sales team to identify VIP clients and create bespoke experiences.
- Organize and oversee exclusive client events to foster brand loyalty.
- Collaborate with regional and global teams to align CRM initiatives with business goals.
- Track and report on CRM performance, providing insights and recommendations for improvement.
About You
- Proven experience in a CRM-focused role within the luxury retail sector.
- Strong analytical skills with the ability to interpret customer data and drive strategy.
- Exceptional communication and relationship-building abilities.
- A client-centric mindset with a passion for delivering an outstanding shopping experience.
- Experience working in a high-profile retail environment, ideally within Harrods or similar luxury settings.
- Proficiency in CRM software and customer data platforms.
What's in It for You?
- The opportunity to work with a globally renowned luxury fashion brand.
- A dynamic and prestigious retail environment in Harrods.
- Career growth and development within an esteemed fashion house.
- Competitive salary and benefits package.
If you have a passion for luxury fashion and a track record of driving client relationships through CRM excellence, we'd love to hear from you. Apply now to be part of this exciting journey!
BBBH33032