CI Operations Manager

CI Operations Manager | Suffolk | Retail |

Zachary Daniels are excited to be partnering with a high growth national retailer.

Due to continued growth, we are looking for a dynamic CI Operations Manager to join the team, based at one of the UK Distribution Centres. This role will be key in driving performance improvements, optimising processes, and implementing innovative solutions across the DC network.

The purpose of this role is to partner with the 3PL operational teams to refine planning accuracy, identify continuous improvement opportunities and scale deploying innovation across the network.

This role can either be Transport or Warehouse biased, but Continuous Improvement experience across both would be a huge advantage.

Key Responsibilities:

• Performance Management: Lead performance reviews with internal teams and 3PL partners, monitoring safety, people, cost, quality, and customer metrics. Own budget control and initiatives to eliminate inefficiencies and improve standards.

• Operational Process Expertise: Deploy lean processes across the DC and 3PL environments, identifying areas for improvement and implementing corrective actions. Use tools like KANBAN to prioritise changes and drive consistency across the network.

• Stakeholder Management: Build strong relationships with internal and external stakeholders, holding them accountable for deliverables and driving continuous improvement initiatives.

• Leadership: Communicate effectively at all levels, leading operational performance discussions and ensuring that business strategies are translated into tactical actions that drive both short- and long-term goals.

Person Specification:

Essential Skills & Experience:

• Previous experience in a Continuous Improvement Warehouse or Transport role.
• Strong background in operational performance management and lean operations.
• Proven ability to manage stakeholders, particularly in a 3PL environment.
• Excellent communication skills, both verbal and written.
• Exceptional organisational skills in fast-paced environments.
• Experience working in customer-focused operations.
• Self-starter with a keen eye for detail, problem-solving skills, and the ability to work independently.
• Experience using WMS and similar systems.
• Live within a commutable distance to Bristol / Weston-super-Mare

Desirable Skills & Experience:

• Experience in retail/operational networks (both physical stores and online).
• Familiarity with warehouse automation/robotics and digital operations.
• P&L management experience.
• Experience in network design or warehouse layout modelling.
• Six Sigma certification.

What We Offer:

• Competitive salary
• Pension scheme
• Long service awards
• Employee discount
• Cycle to work scheme

Hours: Monday - Friday, 08:45am - 17:30pm

BBBH: 32781