Customer Retention Specialist

Customer Retention Specialist | Huddersfield | Hybri/ Remote

| £30,000 - £35,000 + Benefits

Are you passionate about fashion and customer engagement? This is your chance to be part of one of the UK's fastest-growing fashion brands, recently partnered with Harvey Nichols and Flannels! With ambitious plans to double their turnover this year, they are investing heavily in customer loyalty, retention, and digital innovation-and they need a talented specialist to take the lead.

As Customer Retention Specialist, you'll be at the forefront of shaping how this exciting brand builds long-term relationships with its customers. You'll create and deliver personalised, high-impact campaigns across email, SMS, and WhatsApp, working closely with the brand and customer service teams. With a newly launched loyalty programme and cutting-edge consumer app, there's a huge opportunity to drive engagement and make a real difference in a thriving, high-energy business.

What You'll Be Doing:

• Develop and execute creative, data-driven retention campaigns that keep customers engaged and excited about the brand.
• Manage and optimise the global retention calendar to ensure timely and relevant communications.
• Lead lifecycle campaigns, from onboarding new customers to re-engaging those at risk of churning.
• Collaborate with the brand team to create compelling, on-brand content for multi-channel engagement.
• Leverage data insights from the loyalty programme and app to refine and personalise communications.
• Monitor campaign performance, tracking key metrics like engagement, conversion, and retention rates to continuously optimise strategy.

Why You'll Love It:

• Be Part of a Fashion Success Story - This is a rare opportunity to join a brand in rapid growth mode, meaning plenty of career progression and exciting challenges.
• Creative Freedom - You'll have real ownership of customer retention strategies, bringing fresh ideas to engage and excite customers.
• Hybrid Working - Enjoy the best of both worlds with three days in the office and two days working from home.
• A Fun, Passionate Team - Join a dynamic, collaborative environment where your ideas are valued, and innovation is encouraged.
• Great Perks - Free parking, casual dress code, and an office culture that's as stylish as the brand itself.

What We're Looking For:

• 3+ years' experience in a customer retention, CRM, or loyalty-focused role, ideally in fashion, beauty, health, or wellness.
• Proven track record in creating and managing multi-channel retention campaigns across email, SMS, and WhatsApp.
• Strong knowledge of customer retention platforms, automation workflows, and segmentation strategies.
• Data-driven mindset with a keen eye for campaign performance analysis and optimisation.
• Experience working with app-based engagement and loyalty programmes is a huge plus!

If you're a creative, results-driven retention specialist looking to make a real impact in a brand that's going places, this is the perfect opportunity.

Ready to join the journey? Apply now!