Logistics Product Manager

Logistics Product Manager | E-commerce | West Midlands | £55k

Location: Midlands
Contract Type: Permanent / Full-time
Hours: Monday-Friday / 09.00-17.00

Zachary Daniels are excited to be partnering with a business with global presence. We are looking for a Logistics Product Manager to support the e-commerce operation.

About the Role:

We are looking for a Logistics Product Manager to lead the development of the international product portfolio. This role will be pivotal in driving growth and innovation by collaborating across multiple functions to deliver high-quality, competitive products and services. You'll work closely with teams across the business to ensure international offerings meet customer needs and remain at the forefront of the industry.

Key Responsibilities:

• Product Development & Strategy:

  • Oversee the development of international products, ensuring they meet customer needs and operational objectives.
  • Identify new product opportunities (B2C, B2B, C2X) through market research, customer insights, and competitive analysis.
  • Develop product specifications, pricing strategies, and requirements in partnership with functional teams across the business.
  • Continuously improve product fulfillment strategies to enhance customer satisfaction and loyalty.

• Collaboration & Stakeholder Engagement:

  • Work cross-functionally with IT, Operations, Commercial, and Customer Service to align product strategies and drive successful outcomes.
  • Provide insights and expertise on customer needs to inform new product or service development.
  • Manage relationships with both internal and external stakeholders, influencing key decision-makers at all levels.

• Market Analysis & Innovation:

  • Stay informed on market trends, competitor offerings, and industry best practices to ensure our products remain competitive.
  • Benchmark product performance against competitors and regulatory requirements, driving innovation and operational improvements.
  • Build strong relationships with strategic partners to enhance and expand our international product offerings.

• Lifecycle Management:

  • Oversee the entire product lifecycle, from ideation to post-launch, ensuring that products meet customer expectations and operational requirements.
  • Collaborate with leadership to create and execute a roadmap for the international product portfolio.
  • Ensure compliance with SLA agreements, standard operating procedures (SOPs), and contractual obligations.

• Continuous Improvement:

  • Monitor product success, gather customer feedback, and identify opportunities for improvement or new feature development.
  • Leverage data and insights to refine products and make recommendations for new features or enhancements.

• Commercial Support:

  • Assist the commercial team with customer tenders, pitches, and new business opportunities, ensuring that product solutions are tailored to meet client needs.
  • Analyze the commercial performance of products (pre and post-launch) to drive customer acquisition, retention, and profitability.

The Ideal Candidate Will Have:

• Experience:

  • At least 5 years of experience in product management, ideally within international or eCommerce products.
  • Proven track record in product development, strategy implementation, and product lifecycle management.
  • Experience in consumer-focused product development and delivery, particularly in dynamic and fast-paced industries.

• Skills & Competencies:

  • Strong problem-solving and analytical skills, with the ability to develop innovative solutions to complex challenges.
  • Exceptional stakeholder management capabilities, with a proven ability to influence decision-makers at all levels.
  • Strong collaboration skills, able to work effectively with cross-functional teams.
  • Knowledge of Salesforce (preferred) or other CRM/product management tools.

Additional Requirements:

• Knowledge of international logistics and parcel management systems is highly desirable.
• Experience with IT/Operations integration for product development is an advantage.
• An innovative mindset, always looking for ways to improve products and processes based on market trends and customer feedback.