- Acting as the first point of contact for all queries.
- Use our online platform to reply to all customer enquiries for both email and social media.
- Manage live chat during working hours.
- Dealing with customer queries and complaints.
- Tracking deliveries with couriers
- Maintaining customer satisfaction
- Assisting with returns ensuring the team is up to date with latest customer communications.
- Dealing with customer chargebacks.
- Ensuring all customer enquiries are dealt with in professional and timely manner.
Customer Service Advisor Benefits:
- Early finish on a Friday
- Free parking onsite.
- On site Gym
- 40% staff discount.
- Staff events.
- Free refreshments provided.
- 25 days holidays plus 8 bank holidays.
Hours of Work: Full Time, Permanent, Mon Thur 8am -4.30pm, Fri 8.00am-4pm
Customer Service Advisor Requirements:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- Understanding of GDPR
- Great verbal and written communication skills.
- The ability to build rapport and trust with customers.
- Excellent planning and organisational skills.
- Excellent communication skills (spoken and written), including strong spelling and grammar skills.
- Competent with Microsoft Office - Word/Excel/Outlook
- To demonstrate an effective knowledge of products and services.
Ready to take on the thrilling adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now!
