Customer Service Advisor
| Job Type | Permanent |
| Location | Liverpool, Merseyside |
| Area | North West, UK |
| Sector | Retail Operations - Other |
| Salary | GBP22000.00 - GBP25000.00 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | Zachary Daniels |
| Job Ref | BBBH30766_1717064482 |
- Description
CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £24,000
BENEFITS:- Competitive Salary.
- Free parking onsite.
- On site Gym
- 40% staff discount.
- Staff events.
- Free refreshments provided.
- 25 days holidays plus 8 bank holidays.
This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence.
KEY RESPONSIBILITIES:- Acting as the first point of contact for all queries.
- Use our online platform to reply to all customer enquiries for both email and social media.
- Manage live chat during working hours.
- Dealing with customer queries and complaints.
- Tracking deliveries with couriers
- Maintaining customer satisfaction
- Assisting with returns ensuring the team is up to date with latest customer communications.
- Dealing with customer chargebacks.
- Ensuring all customer enquiries are dealt with in professional and timely manner.
EXPERIENCE NEEDED:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- Understanding of GDPR
- Great verbal and written communication skills.
- The ability to build rapport and trust with customers.
- Excellent planning and organisational skills.
- Excellent communication skills (spoken and written), including strong spelling and grammar skills.
- Competent with Microsoft Office - Word/Excel/Outlook
- To demonstrate an effective knowledge of products and services.
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics
BBBH30766